Billing, cancellation, refunds, returns, and delivery

Effective: 2026-09-10

Billing

Sazi is offered by invitation. Subscriptions are contracted and administered manually under a signed order; there is no self-service checkout. Charges are in USD.

Published plans: Solo $125/month or $1,200/year (one user); Producer $200/month or $1,920/year (multiple users with roles, state reporting, Ledger included); Ledger $20/month standalone or as a Solo add-on; Enterprise: contact us. Compliance and lots are never gated in production plans. Solo and Producer annual prices save 20% compared with twelve monthly payments.

Monthly subscriptions are billed in advance at the start of each month and renew automatically unless cancelled; annual subscriptions, where offered in your order, are billed in advance for the year. We give at least 45 days' notice before any fee increase, and an increase never applies to a period you have already paid for.

Sazi invoices are sent with a Stripe payment link; Stripe processes Sazi subscription card payments and Sazi does not directly store full card details. This concerns Sazi's own fees only; a Stripe account you connect to receive payment for your own invoices is yours, under your agreement with Stripe.

Delivery

Access is digital. After you accept an invitation and your order is in place, we provision your tenant and invite your administrators by email, normally within two business days. Nothing is shipped; there are no physical goods, shipping rates, or shipping destinations.

Cancellation

A tenant administrator can cancel from Settings → Account & Billing in the application, or by emailing support@sazierp.com from an administrator address. The in-app flow asks you to download a complete export of your data (or expressly decline one), acknowledge any open operational warnings, re-verify with multi-factor authentication, and confirm your tenant name.

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then and the next period is not billed. Any active administrator can withdraw a pending cancellation before it takes effect. Cancelling stops access and billing; it does not delete your data — see the Customer Agreement, Section 8, for the three-year retention window and the separate, verified deletion process.

Refund

Monthly fees already billed are not refunded; you keep access through the end of the paid month. If you cancel an annual subscription early, we refund 50% of the fee attributable to the unused full months (for example, $750 on a $3,000 annual fee cancelled after six months). We refund the unused prepaid period in full if Sazi ends your subscription for convenience, cannot correct a material service failure, or where the law requires it. Refund requests go to support@sazierp.com; we decide within ten business days and refund to the original payment method. Disputes about an invoice should be raised within 15 days of the invoice date so we can resolve them before any suspension.

Return

Physical returns do not apply. Sazi is software delivered through a web application; there is nothing to return or exchange.

Promotions and trials

The published Solo and Producer annual prices include the 20% annual-billing discount described above. No additional public promotion or trial is currently advertised. If we offer one, its exact terms will appear here and in your order.

Questions

support@sazierp.com · sales@sazierp.com · (847) 999-3169 · or the Contact page.